Mainland Moving

Due to agricultural regulations, certain plants; such as pineapple, bromeliad plants & fruits; passion fruit plants and seeds, cruciferous root vegetables; hazardous materials such as live ammo, bleach and cleaning products. For more details, please visit https://www.cbp.gov/contact/ports/honolulu

A representative will call you the day before our crew will be coming to confirm the delivery of your items. We will give our crew's estimated time of arrival (ETA) and confirm the address they will be delivering your shipment. The following details should be made clear prior to your delivery day to ensure an efficient delivery process:

• Best contact name(s) and phone number(s).
• Where the crew should park.
• Unloading area for HHGS (Household goods).
• Reserved hours for the elevator (if needed).
• Flight(s) of stairs.
• Construction zones.
• Gate code/Apt.#/Room #.
• Type of flooring (carpet, tile or wood) so correct protective material can be laid to protect surfaces of your residence.

Yes, rescheduling may be done pending the next available date. Schedule availability may be a longer wait during May - September when there is an increase of customers wanting to move. If you wish to do so, please let us know several days in advance. You will be charged $75 for cancellation on the day of your delivery.

Yes, we offer storage for your items. Should you request storage, you may give M Dyer Global a call at 808-456-4200 and our surveyor will assist in arranging the cost of storing based on the net weight of your shipment. Storage charges can be billed monthly. If you want access to your storage, you must make an appointment for your visit. Our office hours are from Monday - Friday, 8AM-4PM.

Note: We are a non-controlled temperature facility on Oahu and the ambient temperature is generally cool. Our property is secure and under surveillance 24/7.

Our office will provide you with moving documents that require your signature along with deposit requirements prior to your pick up date.

If you are shipping a vehicle, please provide a copy of your current registration, title or lien holder release letter and copies of identification for all parties listed on the registration.

If you are shipping firearms, please provide the current firearm registration for all firearms you will be shipping. Note: Live ammo is considered hazardous material and cannot be packed with your household goods.

Services being charged for your move is determined by the pre-move survey that is completed with the surveyor. Completing a pre-move survey identifies your household goods that you want moved by us including extra storage, yard, and garage items and we will offer an estimate letter that describes all charges for the services we will provide to move your household goods to your final destination.

Door-to-door services we provide include:

• Packing your household goods.

• Supplying packing material.

• Disassembling furniture at origin residence and reassembly of furniture at destination residence upon request.

• Ocean and ground transportation to a ground floor, easy access residence at your destination.

• Special crating services for flat-screen/curved televisions (starting at 73 inches), antiques, pianos, hot tubs, motorcycles, kayaks/surfboards, rugs, large paintings, marble statues or anything fragile/valuable at an additional charge.

• 2nd point pickup; items in storage facility.

• Option for air freight. Some household goods are eligible for air transportation and can therefore be expedited to your new destination before the rest of your shipment.

Services we DO NOT provide:

• Dismantling of certain items: Outdoor play equipment, outdoor structures, playhouses, trampolines, swing or gym sets, weight benches.

• Assembling of new/used IKEA furniture.

**See our Moving Tips & Responsibilities Guideline to help smoothen your packing process**

When downsizing the weight of your shipment after our surveyor's initial written estimate, please be mindful that downgrading does not lead to a price reduction. This will put you in a different weight bracket that determines the rate you are paying and can lead to a price increase. Final charges are based on the actual weight of your shipment and the moving conditions at your final destination.

A representative will call you the day before the crew will be arriving to confirm pick up of your household goods. We will give our crew's estimated time of arrival (ETA) and confirm the address they will be packing your household goods. The following details should be made clear prior to your pack-out day to ensure an efficient pack-out process:

• Best contact name(s) and phone number(s).

• Where the crew should park.

• Loading area for HHGS (Household goods).

• Reserved hours for the elevator (if needed).

• Flight(s) of stairs.

• Construction zones.

• Gate code/Apt.#/Room#.

• Type of flooring (carpet, tile or wood) so correct protective material can be laid to protect the surface of your residence.

We advise that you should designate a space for all important documents/items such as wallets, passports or medical records that you do not want moved and advise the crew lead on the day of pick up. If you did not advise our crew in the event that important items are packed, a fee of $75 will be charged per man, per hour to reopen your boxes and retrieve these items.

Please see our Moving Tips and Responsibilities guideline for more details on smoothening your packing process.

If you have items to move that were not addressed in your initial site survey, or because you were not able to donate/sell them before your pack out date, please give M. Dyer a call and request contact with an Outbound Coordinator to inform them of a possible weight change in your shipment. Please try to inform us of these changes prior to your scheduled pack-out date so our crew can come prepared to pack your extra items.

We strongly advise not to ship any open food or open alcohol items, hazardous materials such as live ammo, bleach and cleaning products.

Due to the COVID pandemic, transit times have changed from the standard 4-6 weeks to 4-10 weeks. On the receiving end, your destination agent will contact you to let you know when your items have arrived and are available to schedule delivery.