International Moving

Customs strongly would not recommend shipping any food items. If food items are in shipment, information such as the manufacturer's name, address, proper description and amount of each item in an itemized format must be presented. This does NOT ensure that shipment will not be flagged, pulled for inspections, accumulating late fees and penalties. Medical products and equipment cannot be shipped with personal effects. If drugs are in shipment and a formal entry needs to be filed, FDA and agriculture will get involved and require detail information of each product, such as manufacturer’s name, address, detail description and quantity, FDA registration number, DUN#, etc. No green coffee beans, herbal remedies and teas, animal cages, pet supplies. Yard tools, items with grass, seeds or dirt and residue. For more details, visit https://www.cbp.gov/contact/ports/honolulu

If wood is going to be used for crating purposes, use heat-treated wood to ensure that no insects reside in the wood. Surfaces or items with animal feces will not be accepted.

The customer is usually billed for the fees upfront prior to delivery which can be very expensive.

You will be working closely with your origin agent to complete these documents. Below are the documents that are needed to facilitate your move:

• Declaration for Free Entry of Unaccompanied Articles - form CBP3299
• Supplemental Declaration - form II-RC-159
• Power of Attorney - form MDyer specific
• Vehicles - EPA - form 3520-1
• Vehicle Declaration - form HS-7
• Vehicle Title
• Passports and Visas (if Visa is applicable)
• Liquor Commission - form LIQ-LIC-112 (to obtain liquor permit)
• List of Alcoholic Beverages
• Packing List of items in shipment - Note, duties may apply if the item is not owned for more than 1 year and was not purchased in the United States. Items purchased from China are subject to tariffs.

A representative will call you the day before our crew will be coming to confirm the delivery of your items. We will give our crew's estimated time of arrival (ETA) and confirm the address they will be delivering your shipment. The following details should be made clear prior to your delivery day to ensure an efficient delivery process:

• Best contact name(s) and phone number(s).

• Where the crew should park.

• Unloading area for HHGS (Household goods).

• Reserved hours for the elevator (if needed) - additional fees may be required.

• Flight(s) of stairs - additional fees may be required.

• Construction zones.

• Gate code/Apt.#/Room #.

• Type of flooring (carpet, tile or wood) so correct protective material can be laid to protect surfaces of your residence.

Yes, rescheduling may be done pending the next available date. Schedule availability may be a longer wait during May - September when there is an increase of customers wanting to move. If you wish to do so, please let us know in advance. You will be charged a fee of $75 for cancellation on the day of your delivery.

Yes, we offer storage for your items. If the customer does not have authorized storage by the origin agent, charges are based on the net weight of their shipment. Storage charges can be billed monthly. If you want access to your storage, you must make an appointment for your visit. Our office hours are from Monday - Friday, 8AM-4PM.

Note: We are a non-controlled temperature facility on Oahu and the ambient temperature is generally cool. Our property is secure and under surveillance 24/7.

• Current Drivers License/State ID and current U.S. Passport or the passport for the country you are relocating to.

• If you are an U.S. Citizen, you must acquire an Employee Identification Number (EIN). Go to the Internal Revenue Service Website at: https://sa.www4.irs.gov/modiein/individual/index.jsp

• Our office will also provide you with moving documents that require your signature prior to your pick up date.

Services being charged for your move is determined by the pre-move survey that is completed with the surveyor. Completing a pre-move survey identifies your household goods that you want moved by us including extra storage, yard, and garage items and we will offer an estimate letter that describes all charges for the services we will provide to move your household goods to your final destination.

Door-to-door services we provide include:

• Packing your household goods

• Supplying packing material

• Disassembling furniture at origin residence and reassembly of furniture at destination residence upon request

• Ocean and ground transportation to a ground floor, easy access residence at your destination

• Special crating services for flat-screen/curved televisions (starting at 73 inches), antiques, pianos, hot tubs, motorcycles, kayaks/surfboards, rugs, large paintings, marble statues or anything fragile/valuable at an additional charge

• 2nd point pickup; items in storage facility

• Option for air freight. Some household goods are eligible for air transportation and can therefore be expedited to your new destination before the rest of your shipment.

Services we DO NOT provide:

• Dismantling of certain items: Outdoor play equipment, outdoor structures, playhouses, trampolines, swing or gym sets, weight benches.

• Assembling of new/used IKEA furniture

**See our Moving Tips & Responsibilities Guideline to help smoothen your packing process**

When downsizing the weight of your shipment after our surveyor's initial written estimate, please be mindful that downgrading does not lead to a price reduction. This will put you in a different weight bracket that determines the rate you are paying and can lead to a price increase. Final charges are based on the actual weight of your shipment and the moving conditions at your final destination.

A representative will call you the day before the crew will be arriving to confirm pick up of your household goods. We will give our crew's estimated time of arrival (ETA) and confirm the address they will be packing your household goods. The following details should be made clear prior to your pack-out day to ensure the most efficient pack-out possible:

• Best contact name(s) and phone number(s).

• Where the crew should park.

• Loading area for HHGS (Household goods).

• Reserved hours for the elevator (if needed).

• Flight(s) of stairs.

• Construction zones.

• Gate code/Apt.#/Room#.

• Type of flooring (carpet, tile or wood) so correct protective material can be laid to protect the surface of your residence.

We advise that you should designate a space for all important documents/items such as wallets, passports or medical records that you do not want moved and advise the crew lead on the day of pick up. If you did not advise our crew in the event that important items are packed, a fee of $75 will be charged per man, per hour to reopen your boxes and retrieve these items.

Please see our Moving Tips and Responsibilities guideline for more details on smoothening your packing process.

Yes, rescheduling may be done pending the next available date. Schedule availability may be a longer wait during May - September when there is an increase of customers wanting to move. If you wish to do so, please let us know several days in advance. You will be charged $75 for cancellation on the day of your pickup.

We strongly advise not to ship any open food or open alcohol items, any standard shipping items including batteries, etc. as this may trigger a customs inspection once shipment reaches the port of destination. Research where you are headed to make yourself aware of the items that are deemed inappropriate because it varies depending on your location.

If you have items to move that were not addressed in your initial site survey, or because you were not able to donate/sell them before your pack out date, please give M Dyer a call and request contact with an Outbound Coordinator to inform them of a possible weight change in your shipment. Please try to inform us of these changes prior to your scheduled pack-out date so our crew can come prepared to pack your extra items.

When shipments are flagged and pulled for inspection, the process may take from days to months, depending on what the customs officers flagged as suspicious. We have no control over this process. We will need to await notification from customs when shipment will be released and the penalties/fees will need to be collected prior to pickup. Proper disposal of suspicious items will be required and fees will also need to be collected. The customer is usually billed for the fees upfront prior to delivery which can be very expensive.

Due to the COVID pandemic, transit times have changed from the standard 8-12 weeks to 8-14 weeks. On the receiving end, your destination agent will contact you to let you know when your items have arrived and are available to schedule delivery.